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    Refund & Cancellation Policy

    Last updated: 9/7/2026

    1. Nature of Goods

    ROOH AI sells digital credits that are consumed in-app to generate AI images. Because credits are delivered instantly upon successful payment, all sales are generally considered final.

    2. Cancellation Policy

    Orders cannot be cancelled once payment is successful and credits have been credited to your account. If you wish to cancel a payment that is still in a "pending" state, please email us within 30 minutes — we will coordinate with our payment partner Razorpay to attempt a void.

    3. Auto-Refund for Failed Generations

    Credits are automatically refunded to your in-app balance for any generation that fails due to a system error on our side. No action is required from you. These refunds are not monetary — they restore your credit balance.

    4. Eligibility for Monetary Refund

    You may request a full or partial refund to your original payment method within 7 days of purchase if any of the following apply:

    • you were charged but credits were not delivered to your account;
    • you experienced a documented technical issue we could not resolve;
    • you have consumed less than 10% of the purchased credit pack.

    5. Refund Processing

    All approved refunds are processed by our payment partner Razorpay Software Pvt. Ltd. back to the original payment method used at checkout. Once initiated by us, the amount typically reflects in your bank/UPI/card account within 5–7 business days, depending on your issuing bank.

    6. How to Request a Refund

    Email contact@webcryptosolution.com from the email address registered with your ROOH AI account, including:

    • your registered email and full name;
    • Razorpay order / payment reference ID;
    • date and amount of the transaction;
    • reason for the refund request.

    We acknowledge requests within 24 business hours and resolve most cases within 7 business days.

    7. Chargebacks & Disputes

    If you initiate a chargeback with your bank/card network, the matter will be handled in accordance with Razorpay's and the relevant card-network's dispute-resolution policies. We may temporarily suspend the account pending resolution.

    8. Contact

    Webcrypto Ai (ROOH AI)
    Email: contact@webcryptosolution.com
    Phone: +91 78783 44568 (Mon–Sat, 10 AM – 7 PM IST)